Returns and exchanges are accepted for 14 days from time of delivery. Products must be unworn, unwashed, odorless, and free of any sign of use.
Original product tags must be affixed to swim and apparel garments.
Due to hygienic reasons earrings are final sale.
(U.S. Only)
Exchanges:
I permit one free exchange for each product you order if needing to find the correct fit. Additionally exchanges for another size or product may require additional costs and are subject to my discretion. Meaning, unlike returns, you will not need to pay for the return postage in most instances. Exchanges are very simple here.
Please e-mail me at alan@volosapparel.com with your order number and what you would like to exchange, wait for your package to arrive with your exchanged item, printed shipping label, and biodegradable return shipping mailer. Label and package your item with the provided materials and drop off to your nearest USPS or UPS office.
Returns:
Although you may e-mail me at alan@volosapparel.com to set up a return, submitting a request through your Volos account at www.volosapparel.com is an option as well. When you login to your account, select your order and pay the return postage. You have two options for packing and sending a return:
Use original packaging, print label at home, and drop off at USPS or UPS.
Wait for label and return mailer to be sent to your home. Drop off at USPS or UPS.
International Customers:
International orders may be returned for full refund however you will be responsible for the shipping the items for returns.
Unfortunately due to the high cost of shipping across borders, exchange shipping is also your responsibility as well. I would recommend getting in contact with me to answer any fit questions, sizes, etc. to make sure we get your order right the first time.
